1. Definitions
Company means On Point Express LLP, LLPIN AAP-0590, GSTIN 08AAGFO4755L1ZR, registered office at CGR-02, Nehru Place, Lal Kothi, Tonk Road, Jaipur - 302015, Rajasthan.
Consignor means the person or entity booking the shipment, whether for itself or on behalf of another.
Consignee means the person or entity named on the Airway Bill as the receiver.
Shipment means all documents or parcels travelling under one Airway Bill (AWB) or docket.
Carrier Partner means any domestic or international network (including DHL, UPS, FedEx, Aramex, Blue Dart, Delhivery, Australia Post, USPS and others) through which the Company moves a shipment.
Freight Charges means the base transportation charge invoiced by the Company, excluding GST, duties, taxes and surcharges.
2. Said to Contain Basis
All shipments are booked on a "said to contain" basis. The Company is not obliged to verify the description, quantity, value or contents declared by the Consignor on the docket, AWB or invoice.
The Consignor is solely responsible for making a correct, complete and factual declaration.
The Company reserves the right to open, inspect, X-ray or refuse any shipment that does not conform to these terms, to carrier or customs regulations, or to applicable law. Where practicable, the Consignor will be informed of the reason for inspection or refusal.
3. Prohibited and Restricted Items
The Consignor shall not book or hand over any shipment containing prohibited, restricted, hazardous or dangerous goods under Indian law, the destination country's law, or the Carrier Partner's rules.
This includes, without limitation: currency, bullion, precious stones (unless booked under a declared valuables service), narcotics and psychotropic substances, arms, ammunition, explosives, flammables, lithium batteries not packed to IATA standards, live animals, perishables without prior approval, pornographic material, counterfeit goods, and any item whose import is banned at destination.
The Company shall not be liable for any such shipment. The Consignor indemnifies and shall keep indemnified the Company, its partners, directors and employees against all claims, losses, penalties, charges and expenses arising from any banned, restricted or dangerous item entering the Company's or a Carrier Partner's network through any act or omission of the Consignor.
4. Consignor Declarations and KYC
The Consignor shall provide valid KYC in accordance with Indian customs and carrier requirements.
For international shipments, a valid Indian identity document of the shipper is mandatory; foreign address proof is not accepted in place of Indian KYC. Clear electronic copies are accepted.
The Consignor warrants that the invoice value, HS classification, country of origin and description are accurate, and that it holds all licences and permissions required for export.
Shipping Bill (CSB-V) filing is carried out on the basis of the Consignor's declaration, and any penalty, demurrage or detention arising from a mis-declaration is to the Consignor's account.
5. Chargeable Weight
The chargeable weight is the higher of the actual gross weight and the volumetric weight.
Volumetric Weight = (Length × Breadth × Height) ÷ Divisor
All dimensions must be measured in centimetres (CM).
Applicable volumetric divisors:
International Express (DHL, UPS, FedEx, Aramex): Divide by 5000.
Domestic Air (Blue Dart Domestic Priority and similar): Divide by 5000.
Domestic Surface / Cargo: Divide by 4000 (unless otherwise stated on the rate card).
Weights and dimensions recorded at the Company's or Carrier Partner's hub are final for billing.
The Company cannot be held liable for a weight dispute arising from the Consignor's incorrect declaration.
Final Duty Paid (DDP) quotations are based on the packed weight and dimensions measured at booking.
6. Charges and Payment
All rates are quoted exclusive of GST, which is charged at the prevailing rate (currently 18%) and shown separately on the invoice.
Fuel surcharge, remote-area surcharge, oversize or overweight surcharge, re-attempt charges and any other Carrier Partner surcharge are billed at actuals.
Cash and counter bookings are payable at the time of booking.
Credit customers shall pay within the credit period stated in their agreement or rate card. Invoices unpaid beyond that period attract interest at 18% per annum, and the Company may suspend services and withhold shipments until dues are cleared.
Charges once paid are non-refundable except as stated in the Refund and Cancellation Policy.
7. Delivery and Transit Times
Transit times published by the Company or its Carrier Partners are estimates only and are not guaranteed.
Delays arising from customs clearance, weather, strikes, flight disruptions, incorrect or incomplete address, Consignee unavailability, or any cause beyond the Company's control do not entitle the Consignor to a refund or compensation.
Duty Paid (DDP) shipments generally take longer than standard express because of pre-clearance and duty settlement.
Delivery is complete when the shipment is handed to the Consignee, to any person at the delivery address who accepts it, or to a secure location where the Carrier Partner's local practice permits.
Photo proof of delivery, where offered, is the Carrier Partner's record and is binding.
8. Limitation of Liability
The Company's liability for loss, theft, damage, non-delivery or mis-delivery of a shipment is limited as follows, whichever amount is lower in each case:
Domestic documents (uninsured): Rs 500 or 10 times the Freight Charges.
Domestic parcels (uninsured): Rs 5,000 or the declared invoice value.
International shipments (uninsured): USD 100 per shipment or the declared invoice value.
Reverse / return shipments: Rs 2,000 or 50% of the declared invoice value.
Insured shipments: As per the insurance policy, subject to its terms and excess.
In no case shall the Company be liable for indirect or consequential loss, loss of profit, loss of market, or any amount exceeding the limits above.
Consignors requiring higher cover should opt for transit insurance at the time of booking and pay the applicable premium.
9. Claims Procedure
A claim for loss, damage or non-delivery must be lodged in writing to courier@onpoint.in within:
7 days of delivery (for damage or shortage).
30 days of the booking date (for loss or non-delivery).
The claim must quote the AWB number and include the invoice, photographs of the packaging and contents, and the delivery receipt where applicable.
Claims received after these periods will not be entertained.
Damage must be noted on the delivery receipt at the time of delivery; a clean receipt is conclusive evidence of delivery in good condition.
The Company will process a valid claim within 30 days of receiving complete documents and settle it by credit note or payment at its option.
10. Exclusions
No claim shall be admitted for:
Glassware.
Ceramics.
Fragile or brittle goods.
Liquids.
Perishables.
Concealed damage.
Damage attributable to inadequate or improper packaging.
Electronic data loss.
Shipments without a valid AWB.
Shipments containing prohibited or undeclared items.
Shipments detained, confiscated or destroyed by customs or any government authority.
Loss arising from force majeure (including natural calamity, war, civil disturbance, pandemic, strike, lockout, or government order).
11. International Shipments, Customs and Duties
The Company acts as a booking and forwarding agent; carriage outside India is performed by the Carrier Partner under its own conditions of carriage, which also apply to the shipment.
Customs clearance at destination is at the discretion of the destination authority.
The Company does not guarantee clearance, and is not liable for delay, inspection, detention, return or destruction of a shipment by any customs or government authority.
Unless booked as Duty Paid (DDP), all import duties, taxes, brokerage and storage charges at destination are payable by the Consignee.
If the Consignee refuses to pay, the Consignor shall bear these charges together with return freight.
For DDP bookings, the quoted duty and tax amount is an estimate based on the declared value and HS code. Any difference assessed by destination customs, and any charge arising from a declared value that customs re-assesses, is payable by the Consignor.
12. Returned,Undelivered and Unclaimed Shipments
A shipment that cannot be delivered because of a wrong or incomplete address, Consignee refusal, non-payment of duties, or repeated unavailability will be returned to the Consignor at the Consignor's cost, including return freight and any destination charges incurred.
Where return is not possible or not economical, the Company may, after written notice, dispose of or abandon the shipment at destination without liability.
Unclaimed shipments held in India for more than 30 days after notice may be disposed of to recover charges.
13. Invoices and Billing Disputes
Invoices are issued by email and are deemed received on the date sent.
Any dispute regarding an invoice must be raised in writing within 7 days of the invoice date, failing which the invoice is deemed accepted.
Raising a dispute on one item does not suspend payment of the undisputed balance.
A manual AWB or label generated by the Company on behalf of a self-booking e-commerce customer attracts a handling charge as stated on the applicable rate card.
14. Tracking and Communication
Tracking information is provided from Carrier Partner systems as received and may lag actual movement.
The Consignor consents to receive booking, tracking, invoice and service communications by SMS, WhatsApp, email and telephone on the contact details provided.
Personal data is handled in accordance with the Company's Privacy Policy.
15. Governing Law and Jurisdiction
These terms are governed by the laws of India.
Any dispute arising out of or in connection with a shipment or these terms shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.
Nothing in these terms excludes any liability that cannot be excluded under the Consumer Protection Act, 2019 or other applicable law.
16. Amendments
The Company may amend these terms at any time by publishing the revised version on www.onpoint.in.
If any clause is held invalid, the remaining clauses continue in full force.
ON POINT EXPRESS LLP – Contact Details
Registered Office: CGR-02, Nehru Place, Lal Kothi, Tonk Road, Jaipur - 302015, Rajasthan.
Contact Number: +91 78270 78270
Email: courier@onpoint.in
GSTIN: 08AAGFO4755L1ZR
LLPIN: AAP-0590
Website: www.onpoint.in
Last Updated: 8 November 2026