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Terms & Conditions

Please review our terms and conditions to understand the guidelines, policies, and responsibilities associated with using our courier services.
Terms & Conditions

1. Said to Contain Basis

  • All the consignment shall be booked on "said to contain basis" i.e. Your Company Namelogistics shall be under no obligation to verify the description and contents of the shipment declared by the Consignor on the docket/Invoice and as such the consignor shall undertake and ensure to make the correct and factual declaration on the docket/Airway bill. However, Your Company Namelogistics reserve the right to inspect and/or refuse booking of shipment not conforming to these terms and condition, only after duly informing consignor regarding the reasons for such inspection and/or refusal and after receiving the confirmation from consignor. Consignor shall not book, handover any shipment consisting of prohibited, restricted or dangerous products and Your Company Namelogistics shall not be liable for any such shipment. Consignor indemnified and would keep indemnified Your Company Namelogistics, its directors and employees against all claims, losses, charges and expenses incurred by Your Company Namelogistics due to any banned, restricted or dangerous items entering in to the network of the Your Company Namelogistics due to any commission or omission of Consignor.

2. In case of loss, theft, damage

  • In case of loss, theft, damage, and mishandling of booked consignment maximum liability of the Company/ Franchisee shall not be exceeding to the sum equivalent to ten times of freight charges for un-insured documents and five times of freight charges for un-Insured parcels, in any case.
  • Quoted charges are inclusive of 18% GST.
  • The chargeable weight would be volumetric or actual weight, whichever is higher (Air/ Rush mode: LxBxH/ 5000 | LITE/ Surface mode: LxBxH/ 4000).
  • The maximum liability for forward shipping is ₹5000/- or invoice value, whichever is lower.
  • The maximum liability for reverse shipping is ₹ 2000/- or 50% of the invoice value, whichever is lower.
  • No Claim would be made about glassware, fragile products, Concealed damage and improper packaging.
  • Manual label penalty is ₹500/- per shipment.
  • Billing disputes must be escalated within 5 days from the invoice date.
  • Weight dispute due to incorrect weight declaration cannot be claimed.