Coronavirus- Network Service Update

Please note due to the global coronavirus outbreak, our services to several destinations have been affected.

We are still accepting business and operating to these countries mentioned in the following link, keeping in mind there are delays in the transit time due to flight cancellations and suspensions. The operation teams around the network are arranging for alternative routes to connect the business.

You can use the below link on aramex.com to keep your clients informed with the recent updates around the network.

https://www.aramex.com/updates-related-to-covid-19

Effective Date: Immediately
Applicable Zones: All Aramex and GDA Stations
Superseded Copy: None
Responsibility: Operations and Customer Service

Australia and New Zealand Express Delivery Service- Coronavirus Update

Please note due to the coronavirus outbreak, and as a health safety measure, all express delivery services to AU and NZ will be handled under Authority to Leave basis. (ATL). This means there will be no signature available upon delivery; couriers will not be required to request a name or signature. Only photo of the place of delivery will be taken.

Kindly inform your concerned teams and customers.

Coronavirus Outbreak in Italy

Kindly note due to the recent coronavirus outbreak in Italy many areas are now affected and lots of companies are closed.

Service is still available, but please expect Delays in the pickups and Deliveries.

Express Update – Coronavirus (Lebanon)

In reference to circular# 31/2020, as per the Lebanese government, the airport will be closed from Wednesday.Mar.18th till Monday.Mar.23rd to contain the Coronavirus outbreak. The transit time for all Express business will be affected.

Please inform your customers and concerned team. Thank you for your attention.

Express Update – KWI emergency situation – Coronavirus

In reference to circular# 28/2020, Kuwait government has announced two weeks off as of today Thursday March 12th, including governmental and some private sectors due to the coronavirus outbreak. Aramex Kuwait will operate on rotation basis pertaining health and safety for all staff and clients.

Note customs are still operating normally

Express Update- Clearance/Handling Charges (Oman)

Effective immediately, as per the new regulations applied by Omani customs, kindly note that customs duties and clearance charges were changed as the below table shows:

Please check the directory under Oman for more details.

Express Update- Corona Virus (Qatif Service Update- Saudi Arabia)

In reference to circular# 23/2020, please note delivery service is still suspended, but customers can choose to self-pickup.

Below is the list of the pickup service only areas due to the coronavirus outbreak till further notice

Please inform all concerned teams

Express Update- Corona virus (Saudi Arabia)

Please note due to the coronavirus outbreak, effective immediately a travel ban was announced against nine countries by the Saudi Arabia Government, which are United Arab Emirates, Kuwait, Bahrain, Lebanon, Syria, South Korea, Egypt, Italy and Iraq.

The transit time for all Express business in and out of Saudi Arabia will be affected due to flight suspensions based on this travel ban.

The Operations teams at all effected countries and GSO are actively working on alternatives to route the express business noting the priority will be for B2B business.

So please expect transit delays for the e-commerce shipments till further notice.

Please inform all concerned teams.

Express Update- Coronavirus (Malaysia)

Malaysia will be on lockdown starting from 18/3/2020 till 31/3/2020, all government business and private sectors will be closed except essential businesses. Many flights are cancelling or decreasing their frequency and capacity.

Kindly expect delays in pickups and deliveries mainly for B2B business since most companies will be closed. For now, Aramex KUL will be operating as normal

Express Update- Coronavirus (Philippines)

Effective immediately, Philippines government imposed strict home quarantine measures on the country. All businesses are closed and transports are suspended.

Our offices will be closed. Note all express pickups, exports, deliveries and clearance services are suspended till further notice.

Kindly inform your teams.

The GSO will keep you updated of any changes.

Express Update- Coronavirus (Sri Lanka)

Please note Sri Lanka government has declared a holiday for public and private sectors effective from 17th, 18th and 19th March due to the progress of coronavirus. Many flights are decreasing their frequency and capacity.

Kindly expect delays in pickups and deliveries since most companies will be closed. During this holiday Aramex CMB will be operating with skeleton staff.

Express update-Coronavirus (Azerbaijan)

Effective immediately Kindly note due to coronavirus outbreak in Azerbaijan both inbound and outbound operations are currently suspended, origins are kindly requested to hold the shipments at their side until further notice.

The GSO will notify all origins once the situation is back to normal.

Coronavirus- Network Service Update – Aramex